Even after roll out and cutover, the work of our professionals is not completely done. We provide full training to our customers. In addition, to ensure that the new systems perform as expected, we typically deploy support personnel at your premises to support ongoing operation.
Data from your systems such as price plans, discounts, catalogues, long-term agreements between the customer and its subscribers, users and permission details, lists of addresses, population of reference tables and currency rates, are all collated and studied.
Before customizing a solution, our highly qualified project management team studies the way you conduct your business and your company’s business processes.
As an integral part of any project, data from existing customer care and billing systems must be converted to the new FTS system. This process includes developing software, performing trial conversions, testing the conversion window, and developing a contingency plan in the event that the cutover is not successful.
At this stage, new and upgraded systems are connected to the customer’s existing network elements, other IT systems and payment gateways.
Towards the cutover stage of the project, we provide you with excellent ‘‘train the trainer’’ courses, so that key personnel obtain in-depth knowledge of our products and gain job efficiency.
Before the cutover stage, we make sure that you have all the licenses needed, and advise you on complementary software programs that may be required, as well as the hardware needed to bring about a smooth implementation of your new system.
The testing and parallel run of you bill production process ensures that the new system functions optimally within your business (for example, ensuring that the new system generates the same invoices as your legacy system). Our dedicated quality assurance teams also review source code samples to make sure that they are written accurately and according to our standards.
Backed by Magic Software Group’s 1,300 experienced employees and worldwide presence, FTS’ professional services teams offer a service-oriented approach with a “can-do” attitude, and are experienced in on-time, within-budget implementations.